House Of Luxr

Shipping Policy
Effective Date: 21st July, 2025
Last Updated: 21st July, 2025
Brand: LUXR
Company: Jewel Tech Solutions Pvt Ltd.
Contact Email: info@luxr.co.in

1. Overview
LUXR offers worldwide shipping to customers across the globe. We take great pride in delivering your premium fashion tech apparel in a timely, secure, and transparent manner. This Shipping Policy outlines our order processing timelines, delivery expectations, shipping rates, tracking procedures, and more.

2. Order Processing Time

• Standard Processing Time: All orders are processed within 2–5 business days from the date of order confirmation.

• Custom/AR Integrated Orders: Certain items, especially those involving creative or augmented reality elements, may require additional time (up to 7 business days) depending on production complexity.

• Orders are not processed or shipped on weekends or public holidays.

If there is a significant delay in shipment, we will notify you via email at info@luxr.co.in.

3. Shipping Rates & Delivery Times
We offer both domestic (India) and international shipping.
Shipping ZoneEstimated Delivery TimeShipping Charges
India (Domestic)3–7 business days₹0 – ₹150 (based on order value)
South Asia7–10 business days₹1000-5000/-
North America10–15 business days₹2800 – ₹10,000
Europe10–15 business days₹900 – ₹10,000
Australia & NZ10–15 business days₹900 – ₹10,000
Middle East7–12 business days₹800 – ₹10,000
Rest of World10–20 business days₹1,000 – ₹10,000
 
Note: Delivery timelines are estimates and may vary due to customs processing, local courier issues, weather conditions, or unforeseen delays.

4. Shipment Confirmation & Tracking
Once your order has been shipped:

• A shipment confirmation email will be sent to your registered email address.

• It will include your tracking number and a link to track your order in real-time.

• Please allow up to 48 hours for tracking information to become active after shipment.

5. Customs, Duties & Taxes (For International Orders)

• All international orders may be subject to customs duties, import taxes, and other country-specific fees upon arrival.

• These charges are not included in your order total and are the customer’s responsibility.

• We are not responsible for any delays caused by customs clearance processes.

6. Undeliverable or Returned Packages
In cases where the shipment is returned due to:

• Incorrect or incomplete shipping address

• Recipient unavailable

• Refusal to pay customs duties or accept delivery

We reserve the right to charge additional re-shipping or restocking fees, or in some cases, cancel the order and refund the item amount (excluding shipping fees).

7. Shipping to P.O. Boxes & Military Addresses
Currently, we do not ship to P.O. boxes or military APO/FPO addresses. Please provide a valid physical address for successful delivery.

8. Delivery Issues or Damaged Items
If your order arrives damaged, or if you face issues such as:

• Package marked “delivered” but not received

• Damaged or missing items

• Delivery delays beyond 25 days (international)

Please contact us within 48 hours at info@luxr.co.in with your order ID and supporting photos (if applicable). We will assist with replacements or file claims with the courier.

9. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be effective upon posting. Please check this page regularly for updates.

10. Contact Us
If you have any questions or concerns about shipping or delivery, please reach out to us:
📧 Email: info@luxr.co.in
🏢 Company: Jewel Tech Solutions Pvt Ltd.
📍 Address: SV Meera Mansion, Ameerpet, Hyderabad, Telangana, India