Shipping policy

SHIPPING POLICY

Effective Date: 2nd June, 2026
Last Updated: 2nd June, 2026

Brand: LUXR
Company: Jewel Tech Solutions Pvt Ltd.
Website: www.luxr.co.in
Email: info@luxr.co.in

At LUXR, we strive to deliver premium products safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, responsibilities, and delivery terms.

1. Order Processing

  • Orders are processed after successful payment verification.

  • Processing times typically range from 1–3 business days.

  • During new product launches, promotional events, festive seasons, or high-demand periods, processing times may be extended.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Coverage

LUXR currently ships across India and selected international destinations.

If shipping is unavailable to your location, we reserve the right to cancel the order and issue a refund.

3. Estimated Delivery Timelines

Domestic Orders (India)

  • Metro Cities: 3–7 Business Days

  • Tier 2 & Tier 3 Cities: 5–10 Business Days

  • Remote Locations: 7–14 Business Days

International Orders

  • Estimated Delivery: 7–21 Business Days

Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order value

  • Product weight and dimensions

  • Applicable courier partner charges

LUXR may offer free shipping promotions from time to time. Such promotions may be modified or withdrawn without prior notice.

5. Order Tracking

Once your order is dispatched:

  • A shipping confirmation email and/or SMS will be sent.

  • Tracking details will be provided to monitor shipment status.

  • Customers are responsible for tracking their shipments using the information provided.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

Customers are expected to:

  • Provide accurate delivery information.

  • Be available to receive the shipment.

  • Respond to courier calls, messages, or delivery notifications.

Failure to cooperate with delivery attempts may result in shipment delays or return-to-origin (RTO).

7. Return-to-Origin (RTO) Policy

An order may be returned to our warehouse and classified as Return-to-Origin (RTO) if:

  • Customer is unavailable during delivery attempts.

  • Incorrect or incomplete delivery address is provided.

  • Customer refuses delivery.

  • Customer fails to respond to courier partner communications.

  • Delivery becomes impossible due to customer-related reasons.

Once an order enters RTO status, delivery cannot be guaranteed until the package is received back and processed by our team.

8. Reshipment Charges

Orders returned under RTO status due to customer-related reasons are not eligible for free reshipment.

Customers requesting re-dispatch of an RTO order must pay a mandatory reshipment fee of ₹180/- before the shipment can be reassigned and dispatched again.

This fee covers:

  • Reverse logistics costs.

  • Handling and processing charges.

  • Re-dispatch and courier expenses.

Reshipment will only be initiated after full payment of the applicable reshipment fee.

9. Shipping Delays

LUXR shall not be liable for delays caused by:

  • Courier partner operational issues.

  • Weather conditions.

  • Natural disasters.

  • Government restrictions.

  • Customs clearance procedures.

  • Public holidays.

  • Transportation disruptions.

  • Force majeure events beyond our reasonable control.

Delivery dates are estimates and should not be treated as guaranteed commitments.

10. International Shipping & Customs

International shipments may be subject to:

  • Import duties.

  • Customs duties.

  • VAT/GST.

  • Local taxes and fees.

These charges are imposed by local authorities and are solely the responsibility of the customer.

LUXR has no control over customs procedures and cannot guarantee clearance timelines.

11. Lost, Stolen, or Damaged Packages

Once an order is marked as delivered by the courier partner, responsibility for the package transfers to the customer.

LUXR shall not be liable for:

  • Stolen packages.

  • Packages lost after successful delivery.

  • Deliveries accepted by family members, security personnel, reception staff, neighbors, or other authorized persons at the delivery address.

If a package arrives visibly damaged, customers must:

  • Record an unboxing video.

  • Take clear photographs.

  • Contact our support team within 48 hours of delivery.

12. Unboxing Video Requirement

For claims involving:

  • Damaged products.

  • Missing items.

  • Incorrect products.

  • Incomplete orders.

Customers must provide a complete and unedited unboxing video recorded from the moment the package seal is opened.

Claims submitted without a valid unboxing video may not be eligible for investigation, replacement, refund, or compensation.

13. Address Changes

Address modifications may be requested before shipment dispatch.

Once an order has been dispatched, address changes cannot be guaranteed and remain subject to courier partner approval.

Additional shipping charges may apply if re-routing is required.

14. Multiple Shipments

For operational reasons, orders containing multiple products may be shipped separately.

Customers will receive tracking information for each shipment where applicable.

15. Shipping Policy Updates

LUXR reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.

Continued use of our services constitutes acceptance of the latest version of this policy.

16. Contact Information

For shipping-related inquiries, please contact:

📧 Email: info@luxr.co.in

Company: Jewel Tech Solutions Pvt Ltd.
Brand: LUXR
Registered Office: SV Meera Mansion, Ameerpet, Hyderabad, Telangana, India